Refund and cancellation policy

This policy applies to professional assessments, briefings, corridor reviews, and retainers offered by Juniperway Trade Outlook Co., Ltd.. It does not cover physical merchandise or software subscriptions, which we do not sell.

Eligibility

Refunds are available when work has not substantially started, or when we cancel an engagement for reasons on our side. “Substantially started” means we have begun trade-table assembly, scheduled interviews, or delivered a draft section.

Timeframe

Cancellation requests should be emailed to hello@content-juniperway.click at least five business days before a booked live briefing. Retainer cancellations take effect at the end of the current quarter if notice arrives at least ten business days before quarter end.

Full and partial refunds

• Full refund: engagement cancelled before kickoff materials are processed and before research begins.
• Partial refund: if research has begun but no final deliverable has been issued, we refund fees minus documented time already spent, billed at the rates in your scope note.
• No refund: after final PDF delivery or completed live briefing, except where Vietnamese law requires otherwise or where we materially fail to deliver the agreed scope.

Non-refundable items

Third-party data purchases made with your written approval, reserved meeting rooms booked at your request, and completed interview transcripts prepared for your file are non-refundable once incurred.

Deposits

Flagship assessments may require a deposit stated in the scope note. Deposits are applied to the final invoice. Unused deposits are refundable under the same full/partial rules above.

Rescheduling and no-shows

Live briefings may be rescheduled once without charge when you give at least three business days’ notice. No-shows without notice forfeit the briefing fee for that session; a replacement session can be booked at fifty percent of the briefing rate.

Work already started and materials

Draft tables and interview notes prepared before cancellation remain our working papers. We may share unfinished extracts at our discretion if a partial refund settlement is agreed.

Refund process and timing

Approved refunds are processed within fourteen business days to the original payment method, or by bank transfer to an account you nominate in writing. Processing times at your bank may add several days.

How to request a refund

Email hello@content-juniperway.click with your company name, invoice number, and reason. Phone: 0248511732. Postal address: 158 Ta Uyen St.; City: District 11; State/province/area: Ho Chi Minh City; Phone number: 0248511732; Zip code: 790176; Country calling code: +84; Country: Vietnam.

Exceptions

If illness or force majeure prevents either party from completing a scheduled briefing, we will offer a replacement date before considering a refund. Statutory rights under Vietnamese law remain unaffected.